Service terms

Last updated: 13 November 2026

1. About these terms

These terms are between MailzMarketing (a UK sole-trader business, "we", "us") and the business buying our service ("you"). They apply to our 30-day pilot and our monthly ads service. By ticking the box to accept these terms when you pay, you agree to them.

Our service is for businesses, not for personal use.

2. What we do

30-day pilot includes:

• Custom ad creative made for your business (usually video)
• Setting up your Facebook & Instagram campaign: targeting, an instant enquiry form and tracking
• Running, monitoring and adjusting the campaign for 30 days from launch
• A short update each week, and an honest report at the end: what was spent, what came in and what we'd do next

Monthly service (if you continue after the pilot) includes ongoing management of your campaign, new or refreshed ad creative as agreed between us, and regular updates.

Anything outside this (for example a website, extra videos or other platforms) is only included if we agree it in writing.

3. Prices and payment

• Pilot: £300, paid in full before we start any work.
• Monthly service: £500 a month unless we agree a different price in writing. It's paid in advance at the start of each month.
• Payments are taken securely through Stripe.
• We're not VAT-registered, so no VAT is added to our prices.
• Our prices don't include ad spend (see section 4).

If a monthly payment fails, we'll let you know. If it isn't sorted within 7 days, we may pause your campaign until it is.

4. Ad spend (what you pay Facebook)

• The money that runs your ads is paid directly by you to Meta (Facebook/Instagram) from your own card, in your own ad account.
• We recommend a minimum of £10 a day (about £300 a month), so there's enough data to learn what works. We'll agree the daily budget with you before launch and won't raise it without your OK.
• We never hold or handle your ad money, and Meta's own terms and billing apply to it.

5. What we need from you

• Access to your Facebook page and ad account (we'll show you how to give access safely, and you can remove it any time).
• Accurate information about your business: services, prices, the area you cover and any offer.
• Photos and videos of your work, if you have them.
• To check and approve ads within 3 working days, so the campaign isn't held up.
• To reply to enquiries quickly. Leads go cold fast, and we can't control what happens after they reach you.

6. Results

We'll do our best to get you good results, but we can't guarantee any number of leads, calls, jobs or sales. Results depend on things outside our control, such as your offer, your prices, your area, competition, how quickly you respond, and Meta's systems. That's exactly why the pilot exists: so you can see real results before committing long-term.

7. Content, ads and ownership

• You confirm you own, or have permission to use, any photos, videos, logos or text you give us.
• Once you've paid for the period they were made in, you can keep using the ads we made for your business.
• We'd like to show your ad and results in our portfolio and social media. We'll only do this with your permission, and you can say no at any time.
• Ads must follow Meta's advertising policies and UK advertising rules. We won't make false or misleading claims about your business. Meta can reject or limit ads at its own discretion, and that isn't something we control.

8. Cancelling

• Pilot: if you cancel before we've started building your ads, we'll refund you in full. Once work has started, the pilot fee isn't refundable.
• After the pilot: the monthly service only starts if you choose to continue. You can cancel any time before your next payment date, and it ends at the end of the month you've paid for. We don't give partial refunds for a month that's already started.
• We can end the service with 14 days' notice, or straight away if payments aren't made or these terms are seriously broken. If we end it early for our own reasons, we'll refund any unused part of what you've paid.
• When the service ends, we'll pause the campaigns we manage and you can remove our access. Your ad account, page and leads stay yours.

9. Leads and privacy

The enquiries your ads collect belong to you. We only use them to run and improve your campaign, and we won't sell or share them. How we handle personal information is explained in our privacy notice.

10. Liability

We'll carry out the service with reasonable care and skill. We aren't responsible for indirect losses (such as lost profits or missed opportunities), for problems caused by Meta (outages, policy decisions, account restrictions we didn't cause), or for anything that happens after a lead reaches you. Our total liability to you is limited to the fees you've paid us in the 3 months before the problem. Nothing in these terms limits liability that can't legally be limited.

11. Changes and the law

We may update these terms from time to time. If we do, we'll tell you before your next payment, and the version you accepted applies to any period you've already paid for. These terms are governed by the law of England and Wales.

Questions?

If anything here isn't clear, just ask on your call or reply to any email from us. We'd rather explain it than have you guess.

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